‘My name is Jeff. Tell me exactly what happened.’ His voice changed, his tone dripping in comfort. He guided me through the biggest crisis I’ve ever experienced.’: Widow thanks ‘hero’ dispatcher, ‘Kindness is free’

“I told my husband, ‘I can’t do it anymore. I have to call.’ The tumors were everywhere. He looked me straight in the face and said, ‘I will never forgive you.’ I was on the verge of a breakdown. We do not think of dispatchers as heroes, but that night, Jeff was mine.”

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