‘I should know your name. I can’t believe I don’t. But I’ll never forget how kind you were to my daughter.’: Special needs mom shares hairdresser’s powerful act of kindness

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“To The Hairdresser Who Changed How People Saw My Child With Special Needs:

I should know your name. I can’t believe I don’t. I was so busy trying to corral my two children, pay for their haircuts, and maintain my sanity. I remembered to profusely thank you and I could have very well asked your name. In fact, I’m sure I did, but that important detail has faded. Unfortunately, what I do remember is people were staring at us prior to you calling my daughter, Lola, back. I remember my face feeling flush. I remember thinking the outing was a bad idea when Lola began to run in places she wasn’t supposed to, grabbed at things she shouldn’t have, and I remember the piercing scream she belted out when I tried to redirect her behavior. I remember my mom trying to offer assistance, but she was as helpless as me. Most of the final encounter you and I shared is now a distant memory, (even if it was only a few weeks ago), but one thing I will never forget is this—how kind you were to my daughter.

Lola wears a colorful striped dress and smiles at the camera.
Courtesy of Meredith of Say Hola Lola

I once read a story where the mother shared her fear there would be a day when people didn’t think her child with special needs was ‘cute’ anymore. As the child aged, the little nuances the kid had would no longer be adorable or socially acceptable. She voiced that, for some reason, strangers love babies and toddlers with special needs, but the cuteness factor clearly wears off with time. This struck a chord with me because Lola is now pushing 4 1/2 years old.

She’s a delightful little soul who has faced tough medical challenges in her short years on this earth. She has an extremely rare genetic condition called Bosch-Boonstra Schaaf Optic Atrophy Syndrome; which has caused cortical visual impairment, developmental delays, and epilepsy. This condition affects most every aspect of her life, but Lola has always been ridiculously charming and she sure is a beauty. Yet, I’m starting to understand the writer’s concern.

Lola sits on a swing enjoying the outdoors.
Courtesy of Meredith of Say Hola Lola

A tantrum by an almost 5-year-old is not really cute anymore. In fact, her occasional tantrum used to be a cue for others to say, ‘Don’t worry, it’s just the terrible twos.’ But, that has now turned into uncomfortable stares and awkward whispering. Because she is now becoming a little girl, a screaming fit or my inability to get her to stand up and walk, makes her look like a spoiled child who doesn’t listen. I totally get it because I was once on the other side. Before I had a child with disabilities, I probably would have been curious as to why a kid couldn’t be easily calmed. Yet, now it’s our life. Now I wish I could go back and have more compassion. It’s not that I was ever rude; I was just naïve. I wish I could have offered an empathetic look that said, ‘I’m not looking at you. I see you.

Lola has incredible hair. You even noted how gorgeous her hair was. She has had more haircuts than any other kid I know—without incident. So, it came as a huge surprise when she began to have a meltdown as you started to cut her hair. You and I tried everything. You took extreme caution because you didn’t want to upset her more. You were gentle in your actions and words. You tried to talk her through it, but she was angry. I gave her my phone and she just threw it. Then, thinking quickly, I grabbed your mirror because she loves mirrors, and she cried even harder.

Nothing was working. I was baffled by her unusual behavior, yet we were getting used to her fits of displeasure (no thanks to an anti-epileptic drug called Keppra). But I didn’t have it in me to explain the awful side effects we’ve all had to endure. I just wanted to get through that moment. And just when I was about to give up, you did something I didn’t see coming —you began to sing to her. I’m crying now thinking back to that moment. Finally, we began to see Lola relax.

A lot of people are genuinely curious about Lola, yet others will say the most asinine things like, ‘She doesn’t look like she has special needs.’ Really? That sure is comforting. ‘God only gives special kids to special people.’ That’s ridiculous in my opinion. There are awful stories in the news every day about parents doing horrific things to their kids with special needs. I do feel pretty lucky she’s mine though. ‘I don’t know how you do it.’ What? Love my kid? Me either—it sure is hard. ‘Well, can’t she talk?’ No. As a matter of fact, she can’t right now. Why do you think she is screaming so loudly? It’s because she can’t voice her dismay. ‘She doesn’t look visually impaired.’ Why? Is it because she doesn’t use a white cane to guide her? I’m telling you, the comments are something I couldn’t make up.

Meredith smiles at Lola sitting in her car seat.
Courtesy of Meredith of Say Hola Lola

Why can’t people see her as just a kid? Why does she have to be a spectacle?

Most days I educate and other days I ignore the comments. I’ll admit, there are times I just want to go about our life and not explain a damn thing. But I almost always want to adamantly defend her because she has worked so hard to get to where she is today. In this journey, I’ve realized most people just don’t know any better. So you can understand why it came with great surprise to see how warm and gracious you were with Lola.

You would say, ‘It’s OK Lola,’ and then you would start singing a song. You would look at me for approval and I would just smile. I think the tears in my eyes said it all. I was grateful for you. Near the end of the haircut, you quietly shared that you had a daughter with Asperger Syndrome. You told me you understood what I was feeling in that very moment. You said you were able to cut your daughter’s hair at home, but she had similar meltdowns like the one you saw my daughter experience. You didn’t have to share all of this with me, but I was thankful you did. In fact, it meant a lot to me.

Your act of kindness seeped into the hearts of the onlookers. What once were stares that said, ‘Get your kid together,’ now were looks of empathy instead of pity. Most were quick to say hello to Lola. Some even asked if she liked her haircut, and they jumped at the chance to get the door for us. You see, showing compassion is a trait not everyone embodies, but the compassion you showed my family mirrored what others can easily do in their everyday lives. Perhaps the next time they see a child having a tantrum, they will remember that Saturday afternoon. Hopefully they will recall the songs you sang and the calmness you instilled in my daughter. Hopefully they will remember how easy it is to just be kind.


The Tearful Mom in the Salon”

Meredith holds a tired Lola and kisses her forehead.
Courtesy of Meredith of Say Hola Lola

This story was submitted to Love What Matters  by Meredith of Say Hola Lola. You can follow Meredith and Lola’s journey on Facebook or their website. Submit your own story  hereand be sure to  subscribe to our free email newsletter for our best stories, and  YouTube for our best videos.

Read more stories about special acts of kindness here:

‘I whipped around fast. ‘You leave him ALONE.’ He covered his ears, flapping his arms. The man snickered under his breath.’: 70-year-old woman thanks special needs mom for opening her eyes to autism, ‘You taught me patience and kindness’

‘He didn’t know this boy lost his dad, has been on the waiting list for a ‘big brother,’ and lives with his mom and sister, yet he was still kind enough to say ‘yes.’: Special needs mom touched by employee’s act of kindness

‘I had not noticed CJ didn’t have his sneakers until we were at the front desk. I put my head in my hands. ‘Now what am I going to do?’: Special needs mom blown away by Planet Fitness manager’s act of kindness

‘I rushed over to apologize. ‘He’s fine,’ she said in a quiet voice. I swallowed my tears. She showed me my son is not a nuisance, but a gift.’: Special needs mom shares stranger’s act of kindness

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