‘You sat right next to me and grabbed my daughter. My biggest regret is not taking a picture of you.’: Mom thanks woman for act of kindness on flight, ‘You saved me from a breakdown 35,000 ft in the air’

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“To the woman on Delta flight 1227 on March 3rd, 2016, from Minneapolis to Detroit:

You knew I needed you when I was too afraid to ask. I was flying back to the city I grew up in to say goodbye to my dying father and I had no idea when I would return home. This was a one-way flight for me for an unknown amount of time. You didn’t know I left behind two young daughters (aged 3 and 2) as I sat with my 7-month-old twins. You didn’t know I was leaving behind half of my family to say goodbye to another.

But you stepped in as the tears fell from all three of our faces. My twins were inconsolable mid-flight. We had already flown from Washington state to Minneapolis and spent a ridiculous amount of time in a layover. We were all so very done with this entire trip. The strict schedule we typically follow at home was completely thrown out the window this day and my twins were not handling it well. Why would they though? They were only 7 months old. They were feeding off my frantic energy and everything just exploded half way through this flight.

I felt like the entire plane was rolling their eyes at my half-effort to stop their screams. Everyone had every right to be annoyed. None of you knew that one of my twins cried all day long, every day. She was just one of those babies who was never comfortable or happy. I was accustomed to drowning out the sound of her screams and know I did so while we were all trapped in that airplane. In all honesty, I just wanted to stand in the aisle and yell, ‘If you’re sick of hearing this crying, then please come and help me!’ I knew the major reason they were losing their minds was because they both wanted to nurse, but I wasn’t sure how to do that in the middle of a plane with no pillows to help support them. I wasn’t even in the right state of mind to try to figure those technicalities out, which is why I packed bottles for them as I anticipated that happening.

Infant twins who gave mother hard time on plane lying on floor in pink and white striped onesies
Molly Schultz/Tried & True Mama

You sat right next to me in that empty seat and you grabbed the daughter I was bouncing in my lap. I handed you a pre-made bottle of milk and you cradled my daughter in your arms as you sang a lullaby to her, looking her in the eyes. I was almost embarrassed of my inability to do the same for my own children, but I was so thankful for your grace in that moment. You never once made me feel inadequate. Instead you showed me the most empathy I’ve ever been shown, and it was miraculously done in my darkest hour. You swayed and sang to her like any of her family would do back home, loving her the way she needed in that moment. Loving all of us in the way we needed in that moment.

I was doing this all alone and maybe you knew my spirits were down. I was so mentally broken, and I was so emotionally tired. In hindsight I really wasn’t in a place to be taking care of those girls by myself, let alone flying across the country alone with them. But I couldn’t leave my exclusively breastfed babies at home when I had no idea how long I would be away. It felt like a lose-lose situation for all of us, but sometimes you just have to do what you have to do. Sometimes you just have to board that flight with your two babies and pray the eye rolls and sighs aren’t going to destroy your already low self-esteem.

I’m not sure if we talked about the circumstances I was in. It’s funny how words can be forgotten, but the way someone makes you feel will always be the way you remember them. Maybe an angel whispered to you loud enough that you knew you needed to answer. Maybe your mom instinct kicked into high gear when you realized that both of the babies screaming…belonged to me. Maybe you could see me struggling and decided somebody needed to step up. Maybe you just put yourself in my shoes and did what you would hope someone would do for you. Or maybe you are just a very kind person who helps wherever she sees fit.

Infant twins who gave mother hard time on plane smiling while lying on floor holding their feet
Molly Schultz/Tried & True Mama

My biggest regret is not taking a picture of you holding my baby. Sometimes it feels like in today’s world if something wasn’t documented with a camera, it never happened. I don’t even remember your name or where you are from. I honestly don’t even remember what you look like. But I wish so badly I did.

You saved my sanity and probably everyone else’s on that flight. It was easy for everyone else to just sit back and make assumptions about my parenting ability. Instead, you saw a mom in need and you jumped in without skipping a beat.

Flying with kids is one of the most terrifying things in my opinion and it’s nice to know that some people understand the pressure to be perfect isn’t always attainable. Sometimes I really wish people tried harder to help out or at least give a genuine smile at a struggling mom. I couldn’t walk around with a sign that said, ‘Flying alone with twins to say goodbye to my dying father while also leaving behind my other two daughters.’ If I could go back and do it over though, maybe I would make myself that sign. Grief isn’t something you can visibly see with the naked eye, but maybe if they could see the words, people would have been more understanding or empathetic.

Thank you. Thank you for treating me with dignity and love when I desperately needed it. I hope this letter gets to you and I hope you remember us from our picture from that flight. I hope you know you saved a mom from a severe mental breakdown at 35,000 feet in the air.



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Mother traveling alone on plane with one infant twin in carseat on lap and other in her arms
Molly Schultz/Tried & True Mama

This story was submitted to Love What Matters by Molly Schultz of Tried and True Mama.  Submit your own story here, and subscribe to our best stories in our free newsletter here.

Read more from Molly:

‘Puppa Marvin?’ This man stopped me in my tracks. You’ve been in Heaven 2 years. But it was you.’: Woman shocked by ‘unexpected visit’ from dead grandpa in grocery store, ‘It was you. I felt you.’

‘You have to actually try!’ one parent laughed. Really? Making fun of little girls? Real adult of you.’: Mom ‘disgusted’ by rude parents’ comments at daughter’s soccer game, ‘These kids are 6 years old’

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